On February 9, the American professional baseball team based in Washington, D.C., the Washington Nationals, announced the team has partnered with Terra, the open-source blockchain platform and decentralized autonomous organization (DAO). The Washington Nationals detail that the team is a “leading innovator” and is “consistently introducing new technologies to enhance the fan experience.” Washington Nationals Ink Long-Term Deal With Terra Major League Baseball (MLB) team the Washington Nationals has partnered with the blockchain platform and DAO Terra, according to an announcement published by the team on Wednesday. The deal with Terra follows a slew of sports-related deals with crypto firms, but the MLB team will be the first to partner with an open-source blockchain project. In addition to the partnership, the algorithmic stablecoin UST that’s issued on the Terra blockchain will be “accepted as a payment method at Nationals Park as early as next season.” “The Nationals continue t...
Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support options.” The acquisition also reconfirms Coinbase’s strategy to build out its tech hub in India.
Coinbase to Improve Customer Support With AI Platform
Cryptocurrency exchange Coinbase announced Tuesday:
Today, Coinbase is announcing that we are acquiring Agara, an AI-powered support platform with operations in India and the US.
“We plan to leverage Agara’s powerful Deep Learning and Conversational AI technology to automate and enhance our customer experience (CX) tools,” explained Manish Gupta, Coinbase’s EVP of Engineering.
He added that improving CX “remains a top priority for Coinbase.” In the past few months, the company increased its support staff headcount by five times. It also announced that 24/7 phone support and live messaging will be rolled out by year-end.
“The acquisition reinforces our commitment to delivering world-class support for customers, and brings Agara’s deep expertise in machine learning (ML) and natural language processing (NLP) to Coinbase’s engineering team,” Gupta continued, adding:
Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support options.
Earlier this year, Coinbase announced its strategy to build out a tech hub in India. The company said that its presence in the country is rapidly growing. Together with the Agara team, “we will continue to advance Coinbase’s mission of increasing economic freedom around the world,” Gupta opined.
While the acquisition “is subject to customary closing conditions and is expected to close later this year,” the Coinbase executive said:
It also reconfirms our strategy to continue to build out our tech hub in India.
What do you think about Coinbase acquiring the AI-powered platform Agara to enhance its customer support? Let us know in the comments section below.
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