On February 9, the American professional baseball team based in Washington, D.C., the Washington Nationals, announced the team has partnered with Terra, the open-source blockchain platform and decentralized autonomous organization (DAO). The Washington Nationals detail that the team is a “leading innovator” and is “consistently introducing new technologies to enhance the fan experience.” Washington Nationals Ink Long-Term Deal With Terra Major League Baseball (MLB) team the Washington Nationals has partnered with the blockchain platform and DAO Terra, according to an announcement published by the team on Wednesday. The deal with Terra follows a slew of sports-related deals with crypto firms, but the MLB team will be the first to partner with an open-source blockchain project. In addition to the partnership, the algorithmic stablecoin UST that’s issued on the Terra blockchain will be “accepted as a payment method at Nationals Park as early as next season.” “The Nationals continue t...
Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company.
Coinbase is under fire for terrible customer service following reports of users accounts being hacked and drained of funds.
According to an Aug. 24 investigation by CNBC, thousands of customers across the country have lodged complaints against the company.
The outlet stated that it had interviewed numerous Coinbase customers who claimed hackers had drained their accounts, with the issue exacerbated by the exchange not responding to support requests:
Interviews with Coinbase customers around the country and a review of thousands of complaints reveal a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from Coinbase that made those users feel left hanging and angry.
One Coinbase client, Tanja Vidovic, claimed to have lost nearly all of her $168,000 in cryptocurrency holdings after receiving a number of password change security alerts in April. Attempts to contact Coinbase by phone were fruitless, Tanja said.
Another customer told the outlet that after logging in to the Coinbase app in March, almost $35,000 in various crypto assets had disappeared from his account. Coinbase’s Regulatory Response Team eventually emailed the victim stating that transactions on the blockchain are irreversible adding that Coinbase’s insurance policy does not cover theft from individual accounts.
In March, the New York Times ran a piece on a helpless Coinbase customer who eventually sued the company after losing $100,000 worth of cryptocurrency.
Venting their frustrations, other Coinbase users have taken to social media such as popular analyst Kaleo who told his 360,000 followers that the company had shown an “absolutely embarrassing display of care for customers.”
My dad has been trying to access his @Coinbase account w/ little to no help from Coinbase Support the past 3 months.
— K A L E O (@CryptoKaleo) August 24, 2021
Countless emails either w/ incredibly generic replies that don't address the issue, or completely ignored. Absolutely embarrassing display of care for customers.
The tweet, which was posted less than a day ago, had already attracted a stream of responses from other Coinbase customers that had similar problems with support or had been hacked. Coinbase did actually respond to this complaint, but one individual pointed out that:
“You will only reply and assist people who have many followers so your reputation will not go down to hell! What about us? 5 months with no help! Locked account!”
Others said “I haven’t been able to get into my Coinbase account for almost 4 months now. The worst!”
Related: Coinbase creates support phone line for account takeovers
In April, when the company went public, Coinbase CEO Brian Armstrong somewhat ironically told CNBC, “People no longer need to be scared of it [crypto] like in the early days.”
Coinbase users have filed more than 11,000 complaints against Coinbase with the Federal Trade Commission and Consumer Financial Protection Bureau since 2016, and the majority of them are related to customer service.
https://ift.tt/3B9J14d
Comments
Post a Comment